Floor Operations Supervisor *entry level* Evolution Southfield, Michigan, United States

Job Description

Handle all day-to-day operations with the Online Casino Dealers team including but not limited to scheduling, performance management, disciplinary, employee relations, etc. 

Supervise staff and conduct performance quality checks

First point of contact for Online Casino Dealers and Shufflers

Lead re-trainings and ad-hoc training

Create rotation and scheduling

Provide verbal and written feedback on performance

Communicate with HR Team, Service Support Team, Team Leader and other departments

If necessary to host and present a number of different Casino games in front of the camera for the live players 

Qualifications

Excellent customer service skills

High sense of responsibility, driven and outgoing personality

Dedication both on and off the camera so as to truly be an ambassador for our brand

Ability to remain strongly focused and disciplined in the studio environment

Ability to work well in team while also being able to work independently

Ability to perform and work well under pressure

Good technical/computer skills

Flexible attitude to changing priorities according to the business needs, including changes to shifts and covering colleagues’ eventual absences where required

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

Paid Time Off

Paid Holidays

Discounted Gym Membership

Employee Referral Program

Medical, Dental & Vision Insurance Plans

Company Paid Life and AD&D Insurance

Commuter Flexible Spending Account (FSA)

Nationwide Employee Discount Program

Full Training & Growth Opportunities

Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines